DEALING WITH COMPLAINTS IN THE BAR

In order to practise complaints, have a look at the template below which shows you how to deal with complaints in the bar.
Dealing With Complaints in the Bar
And now it is your turn to play roles:
STUDENT A
You are a bartender. A client in the bar complains about his drink. Solve the problem and find a solution. Remember to be polite.
STUDENT B
You are having a drink in a pub. You order a glass of wine but it is corked. Complain to the barman.

RECEIVING GUESTS, TAKING ORDERS AND RECEIVING PAYMENT

Here is a template for you to practise when receiving guests, taking orders and dealing with money in the restaurant.
Receiving Clients, Taking Orders and Receiving Payment
And now it is your turn to play roles:
STUDENT A
You are the head waiter in a restaurant. Someone comes to have lunch. Greet him, escort him to his table, offer the menu card and wine list, take the order, explaining dishes if necessary and, finally, bring the bill when required. Remember that you must be polite.
STUDENT B
You are going to have lunch in a restaurant. You would like a table by the window. When the head waiter shows you the menu card and wine list, ask for an explanation about some of the dishes before choosing. Once you finish your meal, ask for the bill.

INFORMATION AND BOOKINGS

Here is a template for you to practise asking for information and making a reservation in a restaurant playing the roles of head waiter and client.
Information & Booking

And now it is your turn to play roles:
STUDENT A
You are a customer phoning Hotel Escuela restaurant to make a reservation. Don´t forget to include your name, telephone, number of people, time and day and any further information you require.
STUDENT B
You are the head waiter at Hotel Escuela restaurant. Somebody rings to make a reservation. Answer the telephone in a formal way and deal with the customer´s requests. Don´t forget to confirm all the information.