DEALING WITH COMPLAINTS IN THE BAR

In order to practise complaints, have a look at the template below which shows you how to deal with complaints in the bar.
Dealing With Complaints in the Bar
And now it is your turn to play roles:
STUDENT A
You are a bartender. A client in the bar complains about his drink. Solve the problem and find a solution. Remember to be polite.
STUDENT B
You are having a drink in a pub. You order a glass of wine but it is corked. Complain to the barman.