PUERTA DEL SOL, MADRID

BOOKING A HOLIDAY

If you want to practise for the orals here there is a very useful link. There you can see the most common questions people ask when they contact a travel agent. They are related to types of rooms, facilities, flighst, clothing, etc. As a travel agent, I know this is not enough, so there you will also be able to see the answers.
Once you are on the page, in order to see all the questions and answers, choose the topic you are interesting in from the list you have on your left.
http://www.hoho.co.uk/html/qlanzarote.html

Another interesting link is http://www.languages.dk/archive/ws1_materials/Spanish_scenarios.pdf. You will see several dialogues. Number 4 takes place in a travel agency but there are some others which are also interesting in the field of tourism.

And if you want to practise listening, visit
http://www.audioenglish.net/english-learning/english_dialogue_air_travel_reservations_airline_2.htm where you will find a dialogue that also takes place at a travel agency.
You can see the tapescript below.
(AudioEnglish.net)
Reservations clerk: — Northwind Airways, good morning. May I help you?
Mary Jones: — Yes, do you have any flights to Sydney next Tuesday afternoon?
Reservations clerk: — One moment, please... Yes. There´s a flight at 16:45 and one at 18:00.
Mary Jones: — That´s fine. Could you tell me how much a return flight costs? I´ll be staying three weeks.
Reservations clerk: — Economy, business class or first class ticket?
Mary Jones: — Economy, please.
Reservations clerk: — That would be €346.
Mary Jones: — OK. Could I make a reservation?
Reservations clerk: — Certainly. Which flight would you like?
Mary Jones: — The 16:45, please.
Reservations clerk: — Could I have your name, please?
Mary Jones: — My name is Mary Jones, that´s M-A-R-Y J-O-N-E-S.
Reservations clerk: — How would you like to pay, Ms. Jones?
Mary Jones: — Can I pay at the check-in desk when I pick up my ticket?
Reservations clerk: — Yes, but you will have to confirm this reservation at least two hours before departure time.
Mary Jones: — I see.
Reservations clerk: — Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.
Mary Jones: — Thank you.

RÉSERVER UNE CHAMBRE PAR TÉLÉPHOE, RENSEIGNER LES CLIENTS

Voici un modèle de jeu de rôle pour pratiquer la reservation d'une chambre d'hôtel par téléphone et donner des renseignements.

Information et Réservation par téléphone

DEALING WITH COMPLAINTS IN THE BAR

In order to practise complaints, have a look at the template below which shows you how to deal with complaints in the bar.
Dealing With Complaints in the Bar
And now it is your turn to play roles:
STUDENT A
You are a bartender. A client in the bar complains about his drink. Solve the problem and find a solution. Remember to be polite.
STUDENT B
You are having a drink in a pub. You order a glass of wine but it is corked. Complain to the barman.

RECEIVING GUESTS, TAKING ORDERS AND RECEIVING PAYMENT

Here is a template for you to practise when receiving guests, taking orders and dealing with money in the restaurant.
Receiving Clients, Taking Orders and Receiving Payment
And now it is your turn to play roles:
STUDENT A
You are the head waiter in a restaurant. Someone comes to have lunch. Greet him, escort him to his table, offer the menu card and wine list, take the order, explaining dishes if necessary and, finally, bring the bill when required. Remember that you must be polite.
STUDENT B
You are going to have lunch in a restaurant. You would like a table by the window. When the head waiter shows you the menu card and wine list, ask for an explanation about some of the dishes before choosing. Once you finish your meal, ask for the bill.

INFORMATION AND BOOKINGS

Here is a template for you to practise asking for information and making a reservation in a restaurant playing the roles of head waiter and client.
Information & Booking

And now it is your turn to play roles:
STUDENT A
You are a customer phoning Hotel Escuela restaurant to make a reservation. Don´t forget to include your name, telephone, number of people, time and day and any further information you require.
STUDENT B
You are the head waiter at Hotel Escuela restaurant. Somebody rings to make a reservation. Answer the telephone in a formal way and deal with the customer´s requests. Don´t forget to confirm all the information.

Recette: Blanquette de veau

Avez-vous déjà mangé de la viande en sauce?
Connaissez-vous des recettes de viande en sauce?
1. Quels sont les ingrédients?
2. Quels sont les ustensiles?
3. Regardez la vidéo et expliquez la recette de la Blanquette de veau